Are you looking for a legitimate way to earn $70/hr working from home in Australia? If so, you’re in the right place.
In this post, we’ll explore one of the most in-demand and high-paying remote job roles: Chat Support Specialist.
These roles are not only flexible but also offer competitive hourly rates, making them perfect for individuals seeking work-from-home opportunities with minimal experience requirements.
Whether you’re a student, stay-at-home parent, or someone looking to switch careers, remote chat support jobs in Australia offer a golden opportunity to earn handsomely—without the commute.
Why Remote Chat Support Jobs Are in High Demand
The global shift to digital services has created a surge in demand for remote customer service professionals.
Many Australian companies are outsourcing or hiring remote workers to provide 24/7 live chat support, particularly in industries like:
- Tech Support
- E-commerce
- Banking and Finance
- Healthcare
- Travel and Hospitality
- Telecommunications
With minimal technical requirements and training often provided, chat support jobs have become a go-to remote career path.
How Much Can You Really Earn?
While entry-level roles start at around $25–$35 per hour, experienced professionals with specialized knowledge or high-performance records can command rates as high as $70/hr—especially in industries like FinTech, SaaS, and cybersecurity.
Key Skills Required for Remote Chat Support Jobs
You don’t need a college degree to land a high-paying role. However, you should possess certain soft and technical skills, such as:
- Excellent written communication
- Typing speed of 40–60 WPM
- Empathy and patience
- Familiarity with CRM platforms (e.g., Zendesk, Intercom)
- Problem-solving skills
- Time management
Benefits of Working as a Remote Chat Support Agent in Australia
Working from home offers more than just comfort. Here are some tangible benefits of choosing remote chat support as a career:
- Flexible Work Hours: Choose shifts that suit your lifestyle.
- High Hourly Pay: Up to $70/hr for top-tier roles.
- Better Work-Life Balance: No commuting stress.
- Minimal Equipment Needed: A laptop and internet connection usually suffice.
- Work from Anywhere: Perfect for digital nomads or rural residents.
Top Companies Hiring for Remote Chat Support Jobs in Australia
Here are some reputable companies often hiring remote chat support agents:
1. Shopify
Offers 24/7 e-commerce support. Pays up to AUD $60–$70/hr for senior agents.
2. Zendesk
Headquartered in the US but hires globally. Known for offering premium salaries for experienced agents.
3. Telstra
One of Australia’s largest telecoms often posts high-paying remote customer service roles.
4. Canva
As a tech unicorn, Canva hires remote support specialists and pays competitively.
5. Amazon Australia
Frequently hiring for remote chat roles, especially during peak seasons. Competitive hourly rates and benefits.
How to Qualify for $70/hr Chat Support Jobs
If you’re aiming for the top-tier hourly pay, here’s what you need to focus on:
1. Build a Strong Resume
Highlight:
- Customer service experience
- Typing speed
- CRM tools knowledge
- Multitasking skills
2. Get Certified
Consider short certifications in:
- Customer Service Excellence
- Help Desk Support
- IT Support (for tech chat roles)
3. Practice Typing and Live Chat Tools
Use platforms like:
- Typing.com for speed
- Freshchat demo for practice
- HubSpot Academy for customer service training
4. Use Job Boards
Search on:
- Seek.com.au
- Indeed Australia
- Remote OK
- We Work Remotely
- LinkedIn Jobs
Essential Tools for Remote Chat Support Jobs
To succeed in this role, you need basic tools:
- Laptop or desktop computer
- Reliable internet (minimum 20 Mbps)
- Noise-canceling headset (if voice support is included)
- Productivity tools like Slack, Zoom, Trello
How to Scale Your Income
Want to go beyond $70/hr? Here’s how:
- Become a Trainer or QA Analyst: Help onboard and quality-check new agents.
- Specialize in Technical Support: Higher complexity = higher pay.
- Offer Bilingual Support: Fluent in another language? Companies pay more.
- Work with Global Clients: US or UK companies often pay more due to currency conversion.
Frequently Asked Questions (FAQs)
Q1: Can I get a remote chat job with no experience?
A: Yes! Many entry-level roles provide on-the-job training. Just show strong communication and typing skills.
Q2: Is it safe to work for international companies?
A: Yes, but ensure the company is verified. Use platforms like LinkedIn or check reviews on Glassdoor.
Q3: Do I need an ABN (Australian Business Number)?
A: Some employers may require it if you’re hired as a contractor or freelancer. It’s free and easy to get.
Q4: Are these jobs suitable for students or part-time?
A: Absolutely! Many roles are part-time or offer flexible hours, perfect for students or side income.
Final Thoughts: Is a $70/hr Chat Support Job Right for You?
The reality is clear—remote chat support jobs in Australia are booming, and the income potential is exceptionally high, especially for those who build the right skill set and apply strategically.
Whether you’re seeking financial freedom, remote flexibility, or a stepping stone to a tech career, this is one of the most accessible and lucrative remote jobs you can pursue in 2025.